Celebrating 20 years of Designing and Building New Build Homes In The High Peak
Committed Members of the Consumer Code for Home Builders
Building Homes With Integrity, Transparency, and Care
At Treville Properties Ltd, we believe that buying a new home should be an exciting and reassuring experience. That’s why we are proud members of the Consumer Code for Home Builders (CCHB) — an industry‑recognised code of conduct designed to protect the rights of homebuyers and promote the highest standards of customer service.
Our appointed selling agents PSR Sales & Lettings Agents also follow this Code of Conduct when handling any of our properties so we know you are in safe hands and are receiving a professional service whether you are dealing directly with us or our selling agent.
Our membership demonstrates our commitment to fairness, clarity, and professionalism at every stage of the home‑buying journey.
What Our Membership Means for You
As a registered builder under the Consumer Code for Home Builders, Treville Properties Ltd follows a strict set of requirements that govern how we market, sell, and deliver our homes.
This includes:
- Clear and accurate information about your new home, pricing, and key features
- Transparent reservation agreements with no hidden terms
- Fair contract procedures that protect your rights as a buyer
- Support for vulnerable customers
- A reliable after‑sales service with clear guidance on warranties and next steps
- Access to an independent dispute resolution scheme if issues arise
These standards aren’t just guidelines — they’re obligations we take seriously.
About the Consumer Code for Home Builders
The Consumer Code for Home Builders is an industry‑wide initiative that ensures new‑build homebuyers receive the information, service, and protection they deserve. It applies to all home builders registered with the UK’s main warranty providers, including NHBC, LABC Warranty, and Premier Guarantee.
The Code’s Core Aims
- To ensure buyers are treated fairly
- To improve transparency in marketing and sales
- To provide clear information so buyers can make informed decisions
- To strengthen consumer protection before, during, and after purchase
- To offer independent redress through a structured dispute resolution process
What The Code Covers
The Code sets out requirements for:
- Advertising and marketing materials
- Pre‑contract information
- Reservation agreements
- Contract exchange procedures
- Handover and after‑sales service
- Complaint handling and dispute resolution
It ensures that homebuyers are supported from the moment they express interest to long after they receive their keys.
Why This Matters When You Buy From Treville Properties Ltd
Choosing a home built by Treville Properties Ltd means choosing a developer who is committed to:
- Honesty and transparency
- High‑quality workmanship
- Respectful and fair treatment
- Clear communication throughout the process
- Prompt and professional after‑care
Our adherence to the Consumer Code for Home Builders gives you confidence, clarity, and protection — every step of the way.
Our Promise To You
We are dedicated to delivering homes that are beautifully designed, responsibly built, and backed by exceptional customer service. Our membership in the Consumer Code for Home Builders reinforces our values and ensures that every buyer receives the fairness, respect, and support they deserve.
